We Offer Shipping Worldwide.

    Terms of Service

    Decorandocasa is a fashion brand under Taiyuan Ximi E-Commerce Co., Ltd., focusing on the field of skirts. Since its establishment, we have always adhered to the tenet of "providing high-quality skirts and thoughtful services for women around the world". We are not only committed to creating short skirts, long skirts, and midi skirts with unique designs and excellent quality, but also constantly improving our service system, especially in terms of global shipping services, striving to bring a convenient and reliable shopping experience to every customer. The following is our detailed service policy, covering thewhole processs service commitments from order generation to product delivery, aiming to make you feel our professionalism and care when purchasing Decorandocasa skirts.​
    I. Order Processing Service​
    1. Order Confirmation: After you successfully submit an order and complete the payment on our website (www.decorandocasa.com), the system will automatically send an order confirmation email to your reserved email address. The email contains detailed information such as order number, product information, shipping address, and payment amount. If you do not receive the confirmation email within 24 hours after payment, please first check your spam folder. If you still cannot find it, you can contact us via email at customer@decorandocasa.com, and our staff will verify and resend it for you within 1 working day.​
    1. Order Modification and Cancellation: Before the order is shipped out, you can apply to modify information such as the shipping address and contact phone number, or cancel the order. To modify the order, please send an email to customer@decorandocasa.com, indicating your order number and the content to be modified; to cancel the order, please also apply through this email. We will process your application within 1 working day after receiving it. After the cancellation is successful, the refund will be returned according to your original payment method. The refund arrival time is subject to the processing time of the payment platform and the bank, which is generally 3-10 working days. If the order has been shipped out, it cannot be modified or cancelled. Please understand.​
    1. Inventory Inquiry: Our website will update product inventory information in real time. If the skirt you like shows "out of stock", you can consult the restock time via email at customer@decorandocasa.com. We will record the relevant information and inform you via email as soon as the product is restocked. For some popular styles, we will also make advance stock-up plans according to inventory warnings to minimize out-of-stock situations.​
    II. Global Shipping Service​
    1. Shipping Range: We provide global shipping services. No matter where you are in Asia, Europe, North America, South America, Africa, or Oceania, as long as your location is within the delivery range of the courier service provider, you can enjoy our shipping service. Some remote areas may require an additional remote area delivery fee. The specific fee will be displayed when you submit the order, and you can choose whether to continue placing the order according to your own situation.​
    1. Shipping Methods: According to the characteristics of different countries and regions, we will choose cooperative international courier service providers for delivery, including but not limited to DHL, FedEx, UPS, etc., to ensure that the products can be delivered safely and quickly. After the order is shipped out, we will send the tracking number and logistics query link to you via email, and you can track the shipping status of the product at any time. If you have special requirements for the shipping method (such as specifying a certain courier service provider), you can note it when placing the order. We will try our best to coordinate, and if it cannot be satisfied due to objective conditions, we will communicate with you in advance via email.​
    1. Delivery Time: Due to differences in geographical locations, customs clearance speeds, and other factors around the world, the delivery time will vary. Under normal circumstances, the delivery time for domestic orders (Mainland China) is 3-7 working days; for neighboring countries and regions (such as Japan, South Korea, Southeast Asian countries, etc.), it is 7-15 working days; for major European and American countries (such as the United States, the United Kingdom, France, Germany, etc.), it is 10-20 working days; for other regions, it is 15-30 working days. The above time is calculated from the date the product is shipped out, excluding customs clearance time. If the delivery is delayed due to force majeure factors such as customs inspection, we will inform you in time via email.​
    1. Shipping Packaging: To ensure that the products are not damaged during long-distance transportation, we use professional packaging materials to protect the skirts. Each skirt will first be put into a dust bag, then placed in a sturdy carton, and the carton will be filled with buffer materials to reduce shaking. For wrinkle-prone fabrics, we will also carry out special treatment during packaging to ensure that the products you receive are in good condition as much as possible. If the product you receive is damaged due to packaging problems, you can send photos of the product and packaging via email to customer@decorandocasa.com, and we will provide you with replacement or refund services according to the actual situation.​
    III. Product Quality Assurance Service​
    1. Quality Inspection: Every Decorandocasa skirt will go through a strict quality inspection process before being shipped out. Professional quality inspectors will check the fabric texture, workmanship details, size specifications, etc., to ensure that they meet our quality standards. If the product you receive has quality problems (such as fabric damage, loose seams, obvious stains, etc.), please contact us via email at customer@decorandocasa.com within 7 days after receiving the product, providing the order number and clear photos of the problematic product. We will provide you with a solution within 2 working days, including free replacement, full refund or arrangement for return and exchange (the relevant freight will be borne by us).​
    1. Size Guidance: To help you choose the right size, we provide a detailed size chart on the details page of each skirt on the website, marking the measurement methods and data of key sizes such as waist circumference, hip circumference, and skirt length. If you have questions about size selection, you can refer to the suggestions in the size chart or consult via email at customer@decorandocasa.com, informing us of your height, weight and wearing preferences. Our customer service staff will provide you with reference suggestions based on experience. However, due to differences in personal figures, the suggestions are for reference only. If you need to return or exchange due to size problems, it must comply with our return policy (see the return policy page for details).​
    1. Fabric and Care Consultation: Our skirts are made of a variety of high-quality fabrics, and different fabrics have different care methods. On the product details page, we will mark the fabric composition and basic care suggestions (such as whether it can be machine washed, water temperature requirements, whether it can be ironed, etc.). If you need more detailed care knowledge, you can consult via email at customer@decorandocasa.com, and we will provide you with professional fabric care guidance to help you extend the service life of the skirt.​
    IV. After-Sales Follow-Up Service​
    1. Product Signing Confirmation: When the courier service provider notifies you to sign for the product, please be sure to check whether the packaging is intact before signing. If you find that the packaging is damaged, has obvious 挤压 or signs of opening, you can refuse to sign and inform us in time via email at customer@decorandocasa.com. We will communicate and verify with the courier service provider and arrange for re-delivery for you. If you have signed for the product and find that the internal product has problems, please also contact us within 48 hours after signing to facilitate our timely handling.​
    1. Collection of Usage Feedback: We attach great importance to your experience of using the product. If you have any feedback on comfort, fit, design, etc., when wearing Decorandocasa skirts, whether it is praise or suggestions, you can tell us via email at customer@decorandocasa.com. Each of your feedback is an important basis for us to improve our products and services. We will regularly sort out and analyze them and optimize them in subsequent designs and services.​
    1. Problem Handling Time: For any problems you encounter during shopping, we promise to give an initial response within 24 hours after receiving your feedback, informing you of the progress of problem handling; for problems that need to verify information or coordinate resources, we will give a clear solution within 3-5 working days. If the handling is delayed due to special circumstances, we will communicate with you in advance, explaining the reasons and the expected solution time.​
    V. Information Security and Privacy Protection Service​
    1. Information Collection and Use: We only collect your personal information within the scope necessary to provide you with shopping services, including name, shipping address, contact phone number, email, etc. This information is only used for order processing, product delivery, and after-sales communication, and will not be used for other purposes.​
    1. Information Security Assurance: We adopt advanced network security technologies to encrypt and protect your personal information and payment information to prevent information leakage, loss, or tampering. Our employees also strictly abide by the information confidentiality system and are not allowed to disclose customer information without authorization.​
    1. Privacy Policy Inquiry: You can check the complete privacy policy on our website (www.decorandocasa.com) to understand how we collect, use, store, and protect your personal information. If you have any questions about the privacy policy, you can consult us via email at customer@decorandocasa.com, and we will answer you in detail.​
    We know that high-quality service is the cornerstone of a brand's long-term development. As a brand under Taiyuan Ximi E-Commerce Co., Ltd., Decorandocasa always puts customers' needs first. By continuously optimizing global shipping services and various supporting services, we strive to enable every customer to easily purchase their favorite skirts and enjoy a pleasant shopping journey. If you have any questions or suggestions during the service, please feel free to contact us through the above contact methods. We will listen carefully and actively improve to provide you with a better service experience.