Shipping Policy
III. Delivery Timeframe and Process
- Order Processing Time: After you complete the payment, we will complete order review, goods packaging, and dispatch operations within 1-3 working days. If the goods you purchased are temporarily out of stock, we will promptly inform you of the estimated restocking time via email (customer@decorandocasa.com), and arrange delivery only after your consent; if you choose to cancel the out-of-stock goods, we will handle the corresponding refund for you, and the refund will be returned according to the original payment method.
- International Shipping Timeframe: After the goods are dispatched, the shipping timeframe varies depending on the destination, with specific references as follows:
- Neighboring countries and regions (such as countries around China, countries within Europe, etc.): Usually 7-15 working days.
- Major European and American countries (such as the United States, the United Kingdom, Germany, France, etc.): Usually 10-20 working days.
- Other regions (such as some countries in South America, Africa, etc.): Usually 15-30 working days.
- Note: The above timeframes are estimated and calculated from the date of goods dispatch, excluding customs clearance time. In case of force majeure factors such as customs inspection, natural disasters, holidays, etc., delivery may be delayed, and we will promptly provide feedback on the logistics progress to you via email.
- Logistics Tracking: After the goods are dispatched, we will send the logistics tracking number and query link to your reserved email. You can real-time check the shipping status of the goods through this link, including information such as collected, in transit, in customs clearance, in delivery, etc. If you find abnormalities during tracking (such as logistics information not being updated for a long time), you can contact us via email at customer@decorandocasa.com, provide the order number and logistics tracking number, and we will assist you in querying the specific reasons from the logistics provider.
IV. Precautions for Receipt and Signing
- Confirmation of Address Information: Please carefully check the delivery address information when placing an order, including country/region, city, street, house number, postal code, and contact phone number, to ensure accuracy. If the goods fail to be delivered, are returned, or need to be re-delivered due to incorrect address or incomplete information, the secondary freight incurred shall be borne by you. If you need to modify the address, you must apply via email at customer@decorandocasa.com before the goods are dispatched; the address cannot be changed after dispatch.
- Inspection upon Signing: When the logistics provider delivers the goods, please or your authorized recipient check on the spot whether the packaging of the goods is intact, and whether there are signs of damage or unpacking. If you find abnormal packaging, you can refuse to sign and immediately inform us via email or phone (+86-19689657000). We will communicate and verify with the logistics provider and arrange for re-delivery or a refund for you. If you have signed for the goods, it is deemed that you acknowledge that the outer packaging of the goods is intact; if you find internal goods damaged after signing, you need to provide photos of the goods and packaging via email within 24 hours, and we will handle it according to the actual situation.
- Collection by Proxy and Self-Pickup: Logistics providers in some regions support collection by proxy or self-pickup at pickup points. If you choose collection by proxy, you must ensure that the proxy is aware of the signing and inspection process; if you need to pick up the goods at a self-pickup point, please pay attention to the pickup notice sent by the logistics provider (usually SMS or email) and pick up with valid documents within the specified time. Failure to pick up the goods within the time limit may result in the goods being returned.
V. Tariff and Customs Clearance Instructions
- Tariff Bearer: Import tariffs, value-added taxes, consumption taxes, etc. that may arise during international transportation shall be borne by you. These taxes are not collected by us but are assessed by the customs of the destination country/region according to local laws and regulations and the nature of the goods. The specific amount is subject to the notice of the local customs.
- Customs Clearance Assistance: To speed up customs clearance, we will enclose necessary customs clearance documents in the commodity packaging, including commercial invoices, packing lists, etc., which indicate the commodity name, quantity, value, and other information. If the customs requires you to provide additional documents or information, you can contact us via email at customer@decorandocasa.com, and we will try our best to provide the required certification materials (such as commodity origin certificate, etc.) to assist you in completing customs clearance.
- Tax Query: Due to the great differences in tariff policies among countries, we cannot estimate the specific tax amount in advance. You can check the relevant regulations of the customs of the destination country/region or consult the local customs department before placing an order to understand the tax standards for imported clothing products, so as to make a budget.
VI. Handling of Abnormal Shipping
- Loss or Damage of Goods: If the goods are lost or seriously damaged during transportation, and the logistics provider confirms that it is their responsibility, we will provide you with free re-delivery service or a full refund (including the commodity price and the paid freight). You need to submit relevant certificates (such as the loss certificate issued by the logistics provider, photos of damaged goods, etc.) via email at customer@decorandocasa.com within 7 days after discovering the problem. We will complete the review and provide a solution within 3-5 working days after receiving the materials.
- Delivery Delay: If the goods are not delivered beyond the estimated time, you can confirm the reason for the delay through the logistics tracking link. If the delay is caused by the logistics provider's operational errors, we will negotiate a compensation plan with the logistics provider; if it is caused by force majeure factors such as customs clearance, we will continue to follow up on the logistics progress and promptly provide feedback to you.
- Handling of Returned Goods: If the goods are returned by the logistics provider due to incorrect address, no one to sign for, etc., we will notify you via email within 1 working day after receiving the returned goods. You can choose to re-pay the freight for re-delivery or apply for a refund (the refund amount is the commodity price minus the round-trip freight incurred). The specific handling method can be determined by communicating with us via email or phone (+86-19689657000).
VII. Frequently Asked Questions
- How to confirm whether my order meets the free shipping conditions?
After adding goods to the shopping cart page, the system will automatically calculate the total order amount. If the amount exceeds 93 US dollars, the freight column will display "Free Shipping"; if it is between 0-93 US dollars, it will display a freight of 10 US dollars. You can adjust the quantity of goods at any time before checkout to check the change in freight.
- Can I change the delivery address after the goods are dispatched?
Sorry, once the goods are dispatched, the logistics information has been entered into the system, and the delivery address cannot be changed. Therefore, please carefully check the address information before payment to avoid affecting the receipt due to an incorrect address.
- Is insurance service provided for internationally shipped goods?
At present, we do not provide separate shipping insurance services, but our cooperative logistics providers have purchased basic shipping insurance for the goods. If the goods are lost or damaged due to logistics reasons, compensation can be made in accordance with the above "Handling of Abnormal Shipping" terms. If you need higher insurance coverage, you can consult via email at customer@decorandocasa.com before placing an order, and we will assist you in contacting the logistics provider for additional insurance.
Decorandocasa is always committed to providing stable and reliable delivery services for customers worldwide through standardized and transparent shipping policies. We know that receiving goods in a timely and safe manner is an important part of your shopping experience. Therefore, every link from order processing to logistics tracking is striving to be meticulous and thoughtful. If you have any questions about the shipping policy or encounter problems during the receipt process, please feel free to contact us through the above contact methods. We will give a professional reply within 2 working days to ensure that your skirts are delivered smoothly.