We Offer Shipping Worldwide.

    Return Policy

    Decorandocasa is a brand specializing in skirt sales under Taiyuan Ximi E-Commerce Co., Ltd. We are always committed to providing you with high-quality short skirts, long skirts, and midi skirts. To protect your legitimate rights and interests and ensure you have a worry-free shopping experience, we have formulated the following detailed return policy. If you are not satisfied with the product after purchase, you can return it in accordance with this policy.​
    I. Return Time Limit and Scope of Application​
    1. Return Time Limit: Within 30 days from the date you receive the goods (based on the courier's signing time). If you have any problems with the purchased skirt, you can apply for a return. Return applications beyond 30 days will not be accepted. Please understand.​
    1. Scope of Application:​
    • The product has quality problems, such as fabric damage, workmanship defects, serious inconsistency between the size and the product description, etc..​
    • The received product does not match the order information, including errors in style, color, size, etc..​
    • The product has not been worn, washed, or damaged, and the tags, packaging, etc., are intact and do not affect secondary sales (for situations such as dislike or improper fit due to personal reasons, this condition must be met to return the product).​
    • Returns are not supported in the following cases:​
    • Products that have been worn,washed or manually damaged;​
    • Products with missing or damaged tags, packaging, etc., which affect secondary sales;​
    • Product damage caused by force majeure (such as natural disasters, accidents during transportation, etc., which are not the responsibility of the brand);​
    • Customized skirts styles, sizes, et c. customized according to the customer's special requirements.​
    II. Return Process​
    1. Submit a return application: If you meet the return conditions, please send the return reason, order number, and product photos (if there is a quality problem or inconsistency with the order, clear photos must be provided as evidence) to customer@decorandocasa.com via email. We will review your application within 2 working days after receiving the email and will provide feedback on the review result to you via email.​
    1. Wait for the review result: If the review is approved, we will inform you of the specific return address and return precautions in the reply email; if the review is not approved, we will explain the reasons in detail, and you can submit the application again after supplementing relevant information according to the instructions.​
    1. Send back the product: Please send the product back on time according to the return address provided in the email after receiving the email of approval. (Return address: Return Department, Taiyuan Ximi E-Commerce Co., Ltd., Room 411, 4th Floor, Chenguang Business Building, No. 203 Jianshe South Road, Xiaodian District, Taiyuan City, Shanxi Province. Contact number: +86-19689657000. When sending back, please be sure to enclose a small note in the package, indicating your order number, name, and contact information, so that we can quickly confirm your return information.​
    1. Product inspection and refund: After we receive the product you sent back, we will conduct an inspection within 3 working days. If the product meets the return conditions, we will process the refund for you within 3-5 working days after the inspection is passed, and the refund amount will be returned according to your original payment method; if the product does not meet the return conditions, we will send the product back to you and explain the reason via email.​
    III. Return Precautions​
    1. When sending back the product, it is recommended that you choose a regular courier method and keep the courier number for querying logistics information. For the freight incurred for returns, if the return is caused by product quality problems or reasons of the brand, the freight will be borne by us (please pay the freight first, and we will refund the freight together when refunding; please keep the freight voucher). If the return is caused by personal reasons (such as dislike, improper fit, etc.), the freight will be borne by you.​
    1. Please ensure that the returned product is consistent with the original packaging, including the skirt itself, tags, accessories (such as belts, decorations, etc.), and gifts (if any). If any are missing, it may affect your return review or result in the deduction of corresponding fees from the refund amount.​
    1. During the return process, if you have any questions, you can contact us via email at customer@decorandocasa.com or by phone at +86-19689657000, and we will try our best to answer you.​
    1. To ensure the smooth progress of the return process, please be sure to follow the above process to avoid delays in return due to incomplete information or improper operation.​
    We always treat every customer's return needs with sincerity and strive to make your shopping experience more secure and comfortable. If you encounter any problems during the return process, please feel free to contact us. Decorandocasa appreciates your understanding and support.