I. Scope of Application

II. Collection and Types of Information

1. Necessary Information: To complete order processing, product delivery, and basic services, we will collect some necessary information from you, including but not limited to your name, shipping address (including province/city/district, detailed address, and postal code), contact phone number, and email address. This information is the basis for ensuring that you can receive products smoothly, receive order notifications, and conduct after-sales communication. If you do not provide such information, it may prevent us from providing you with normal shopping services.
2. Transaction Information: After you complete the order payment on the website, we will collect transaction-related information, such as order number, payment amount, payment method, payment time, product name, and quantity etc. This information will be used for order confirmation, transaction record archiving, invoice issuance (if you need it), and after-sales service tracking.
3. Device and Browsing Information: When you visit our website, our server may automatically record your device information, including device model, operating system, browser type, IP address, access time, visited pages, page stay time, etc. This information is anonymous and is only used to analyze the operation status of the website, optimize page design, and improve user browsing experience, and will not be directly associated with your personal identity information.
4. Voluntarily Provided Information: When you communicate with us via email (customer@decorandocasa.com) or phone (+86-19689657000), you may voluntarily provide some additional information, such as opinions on products, reasons for return or exchange, personal wearing preferences, etc. This information will only be used to handle your specific needs and will not be used for other unrelated purposes.

III. Ways and Purposes of Information Use

1. Providing Shopping Services: The personal information we collect will mainly be used to provide you with a convenient shopping experience, including order generation, product delivery arrangement, logistics information tracking, order status notifications (such as payment success, shipped, signed for, etc.), and after-sales services (such as return and exchange processing, answering questions, etc.).
2. Optimizing Products and Services: We will conduct statistical analysis on the collected non-personal identity information (such as device and browsing information, product purchase preferences, etc.) to understand users' needs and behavior habits, thereby optimizing website functions, improving product design (such as adjusting skirt styles, fabrics, sizes, etc.), and enhancing service quality (such as optimizing delivery time efficiency, improving customer service response mechanisms).
3. Ensuring Information Security: To ensure the security of your account and transactions, we may use your information for risk assessment and security verification to prevent fraud, theft, and other illegal acts and protect your legitimate rights and interests.
4. Complying with Laws and Regulations: We may use your personal information in accordance with the law when required by laws and regulations or to cooperate with legal investigations by government agencies or judicial institutions.

IV. Storage and Protection of Information

1. Storage Period: We will determine the storage period of personal information according to the purpose of the information and the requirements of laws and regulations. For order information, transaction records, and other information directly related to shopping services, we will retain them for at least 3 years after the order is completed to meet the needs of after-sales service and possible dispute handling; for non-personal identity information such as device and browsing information, we will store it reasonably according to analysis needs, and the storage period is generally no more than 2 years. Information beyond the storage period will be deleted or anonymized in a secure manner.
2. Storage Location: Your personal information will be stored on our servers located in China. We ensure that the data center where the server is located complies with national information security standards and has complete security protection measures. If it is necessary to transmit information overseas (such as due to international logistics cooperation needs), we will strictly abide by the requirements of relevant laws and regulations, ensure the security and legality of information transmission, and obtain your consent in advance (unless otherwise stipulated by laws and regulations).
3. Protection Measures: We adopt multi-level security technologies and management measures to protect your personal information, including but not limited to data encryption, firewalls, access permission control, and regular security audits. Our employees are required to abide by strict confidentiality systems and only access personal information within the scope necessary to perform their job duties, and are not allowed to disclose, tamper with, or abuse it without authorization. If information leakage occurs due to force majeure, such as technical failures or network attacks, we will immediately take remedial measures and notify you and the relevant departments in a timely manner in accordance with the requirements of laws and regulations.

V. Sharing and Disclosure of Information

1. Service Partners: To complete product delivery, we will provide your name, shipping address, contact phone number, and other information to cooperating courier service providers (such as DHL, FedEx, etc.). However, this information is only used for delivery purposes, and we will sign a confidentiality agreement with partners requiring them to strictly protect your information and not use it for other purposes.
2. Legal Requirements: When laws and regulations, judicial institutions, or administrative authorities require us to provide personal information, we will disclose it in accordance with laws and regulations and ensure that the disclosure complies with relevant regulations.
3. Protection of Rights: We may disclose necessary information within a reasonable scope to protect the legitimate rights and interests of you or other users, maintain public interests, or respond to emergencies (such as preventing fraud, ensuring personal safety, etc.).

VI. Your Rights

1. Inquiry and Correction: You have the right to inquire about the personal information we have collected about you. If you find that the information is incorrect or incomplete, you can submit a correction application to us via email (customer@decorandocasa.com) or phone (+86-19689657000). We will verify it within 3 working days after receiving the application, correct it in a timely manner if there is an error, and inform you of the processing result.
2. Deletion Request: In the following cases, you can request that we delete your personal information: the collection of information violates laws, regulations, or this policy; the information is no longer necessary for use; you withdraw your consent to the use of information; our service behavior violates laws, regulations, or agreements between both parties. You can submit a deletion application through the above contact methods, and we will handle it in a timely manner after verification. If the information needs to be retained due to legal regulations, we will inform you of the basis and period of retention.
3. Withdrawal of Consent: You have the right to withdraw your consent to the use of personal information (such as withdrawing consent to the collection of device information), but withdrawing consent may affect the normal use of some services (such as the inability to track logistics information). Withdrawal of consent can be handled by contacting us via email or phone.
4. Complaints and Suggestions: If you believe that we have improper behavior in the process of personal information processing, you can complain to us via email (customer@decorandocasa.com) or phone (+86-19689657000). We will investigate and handle it within 5 working days after receiving the complaint and feedback the result to you.

VII. Policy Updates and Notifications